Returns & Exchanges
Our returns policy aims to provide you with complete peace of mind regarding the products purchased from our store. We offer a 14-day cooling-off period, allowing you to return your item within 14 days of receipt for a full refund. This applies to any item, for any reason, provided it is in a new, unused condition with all original tags and packaging intact. We also offer an extended period for returns for items with manufacturing defects. If a product has a manufacturing defect, you must notify us within 30 days of receipt to be eligible for a refund or replacement. To initiate a return or exchange, please contact us at [inserir e-mail de contato] with your order number and the details of the item(s) you wish to return. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
Delivery & Shipping
All orders are processed and shipped within 1-3 business days. Please allow 5 to 15 business days for your order to be delivered. Once your order has shipped, you will receive a tracking number via email. Please be aware that in some cases, shipments may be subject to customs delays, which are beyond our control.
Privacy Policy
At Sterling Weave, we are committed to protecting your privacy. This policy outlines how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (GDPR). We collect information such as your name, address, email, and payment details only to process your order and improve our services. We do not share your information with third parties for marketing purposes without your explicit consent.
Cookie Policy
This site uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences, analyse site traffic, and personalise content. By continuing to use our website, you consent to our use of cookies. You can manage your cookie preferences at any time through your browser settings.
Terms of Service
By using the Sterling Weave website, you agree to our terms and conditions. This includes our policies on returns, shipping, and privacy. All products are subject to availability, and prices are subject to change without notice. We reserve the right to refuse service to anyone for any reason at any time.
Contact Us
For any questions or concerns, please contact our customer service team at [supoort@sterlingweave.com]